Shipping Policy

Effective Date: June 15, 2023

Thank you for shopping at EuroCloth.co.nz. We aim to provide you with a seamless and satisfying shopping experience. This Shipping Policy outlines the details of our shipping procedures to ensure transparency and clarity regarding the delivery of your orders.

Order Processing: 

a. Once you place an order on EuroCloth.co.nz, our team will begin processing it promptly. 

b. Orders are typically processed within 1 business day, excluding weekends and public holidays.

c. You will receive an email confirmation with your order details and confirmation of shipping details.

Shipping Methods and Carriers: 

a. We offer shipping within New Zealand only. 

b. We utilize reputable shipping carriers to deliver your orders, ensuring reliable and timely delivery. 

c. The shipping carrier may vary based on the destination, package weight, and size.

Shipping Costs: 

a. We offer a flat rate shipping fee as advertised at the time of checkout. 

b. The shipping cost will be displayed during the checkout process before you complete your purchase. 

Delivery Timeframes:  

a. Please note that the estimated delivery time is provided by the shipping carrier and can vary due to unforeseen circumstances beyond our control. In most instances delivery times are 1-2 days North Island and 3-4 days South Island.

b. We strive to deliver your order within the estimated timeframe, but we cannot guarantee delivery dates.

Tracking Orders: 

a. Please contact us by email This email address is being protected from spambots. You need JavaScript enabled to view it. with any issues or concerns regarding your shipment.

Delivery Address: 

a. It is your responsibility to provide accurate and complete shipping information at the time of placing your order. 

b. Please double-check the delivery address, including any apartment numbers or unit details, to ensure successful delivery. 

c. EuroCloth.co.nz is not responsible for any delays or failed deliveries resulting from incorrect or incomplete shipping information provided by the customer.

Order Modifications and Cancellations: 

a. Once an order has been placed, modifications or cancellations may not be possible after your order is processed and dispatched from our warehouse. 

b. If you need to make changes to your order, please contact our customer support team immediately, and we will do our best to assist you.

Non-Delivery and Lost Packages: 

a. In the rare event that your package is not delivered within a reasonable timeframe, please contact our customer support team. 

b. We will work with the shipping carrier to investigate the issue and resolve it as quickly as possible. 

c. EuroCloth.co.nz is not liable for any lost or stolen packages after they have been marked as delivered by the shipping carrier.

Shipping Policy Updates: 

a. EuroCloth.co.nz reserves the right to modify or update this Shipping Policy at any time without prior notice. 

b. Any changes will be effective immediately upon posting on our website.

If you have any further questions or need assistance, please feel free to contact our customer support team. We are here to help!

Thank you for choosing EuroCloth.co.nz. Happy shopping!