Returns and Refund Policy 

Thank you for shopping at EuroCloth.co.nz. We value your satisfaction and want to ensure that you have a positive shopping experience with us. Please read our Returns and Refund Policy carefully to understand our guidelines and procedures for returns, refunds, and exchanges.

Returns Eligibility:

• We accept returns within 7 days from the date of purchase.
• The item must be unused, unworn, and in the same condition as when you received it.
• The original packaging, tags, and labels must be intact.

Non-Returnable Items: 

The Items marked as final sale or clearance are non-returnable unless they arrive damaged or defective

Returns Process:

If you wish to return an eligible item, please follow these steps:

• Contact our customer support team at This email address is being protected from spambots. You need JavaScript enabled to view it. within 7 days of receiving the item to initiate the return process.
• Provide your order number, the reason for the return, and any relevant details.
• Our customer support team will guide you through the return process and provide you with a return authorization if applicable.
• Pack the item securely in its original packaging, including all accessories, and attach the return label provided by our customer support team.
• Ship the item back to our designated return address. We recommend using a tracked shipping method for your protection.

Refund Process:

• Once we receive the returned item and verify its eligibility, we will initiate the refund process.
• Refunds will be issued to the original payment method used during the purchase.
• Please allow a reasonable processing time for the refund to appear in your account, which may vary depending on your payment provider.

Exchanges:

• If you received a defective or damaged item, please contact our customer support team immediately. We will guide you through the exchange process and arrange for a replacement if available.
• Exchanges for a different size or colour of the same item are subject to availability.
• If the desired item for exchange is out of stock, we will process a refund for the returned item as per our refund policy.

Shipping Costs:

• The shipping costs for returning an item are the responsibility of the customer, unless the return is due to our error (e.g., wrong item shipped, damaged item).
• In case of a refund, the original shipping costs are non-refundable.

Damaged or Defective Items:

• If you receive a damaged or defective item, please contact our customer support team immediately.
• We may require visual evidence of the damage or defect, such as photographs, to assess the situation and determine the appropriate resolution.

Change of Mind:

We do not accept returns for items based on a change of mind or personal preference.

Customer Support:

If you have any questions or concerns regarding our Returns and Refund Policy, please contact our customer support team at This email address is being protected from spambots. You need JavaScript enabled to view it.. We will be happy to assist you.

Please note that this Returns and Refund Policy is subject to change without prior notice. It is your responsibility to review the policy periodically for any updates or modifications.

Last updated: 15/06/2023

Thank you for shopping with EuroCloth.co.nz!